FAQ

Customer Support

• Customer Support Process FAQs
• How to Contact Customer Service?

Transaction

• Why did the Limit Order get executed immediately?

Platform and Features

• 【Important Notice】Ensure You Use the Official Download Channels, Beware of Phishing Websites
• How to Check the Version of My Coin8 APP

Activity & Rewards

• Why Haven't I Received My Reward?

Account & Security

• How to Reset Login Password? - WEB
• How to Reset Login Password? - APP
• How to Change the Mobile Phone Number? - Web
• How to Change Registration E-mail? -Web
• How to Query the Coin8 UID?
• How to Reset Google Authentication (GA) - APP

See all 9 articles

KYC Verification

• FAQ - Individual Verification / KYC
• Rejected Reasons of Individual Verification / KYC

Deposit & withdraw

• Cryptocurrency Deposit FAQs
• How to Recover Your Deposit due to Missing/Wrong Tag
• Common Reasons of Unsuccessful Withdrawal
• Reasons for Deposit Not Credited