Customer Support Process FAQs

Dear Global Coin8 Users,
Here are the details regarding the customer support process:

1. Customer Support Working Hours:

• Weekdays: 09:30 to 03:00 the next day.
• Weekend duty hours: 09:30 to 19:00.
• Outside working hours: If you encounter any issues, please submit a ticket, and it will be addressed during working hours.

2. KYC Verification Processing Time:

• KYC verification is currently done manually and is typically completed within 5-10 minutes.

3. Online Customer Support Response Time:

• Under normal circumstances, online customer support will respond to user inquiries within 3 minutes.
• If there is a high volume of inquiries, online customer support will respond within 30 minutes.

4. Withdrawal Processing Time:

All withdrawal requests are manually reviewed:

• Under normal circumstances, reviews are expected to be completed within 15 minutes.
• Night-time withdrawals may take longer. Users can submit a ticket for further clarification.