Cryptocurrency Deposit FAQs

1、Which cryptocurrencies does Coin8 support for deposits?

1）You can find a list of supported cryptocurrencies for deposits on the "Spot Account" page. By clicking the "Deposit" button, you can view the supported blockchain networks for each cryptocurrency, as well as the number of blockchain confirmations required for deposits to be credited.

2）Alternatively, you can find the deposit entry in the top right corner of the Coin8 page.

3）The transaction hash (TXID) must be verified and displayed on the supported blockchain. Please note the supported/unsupported transfer methods mentioned in the notes. If a deposit is made using an unsupported transfer method, the assets may not be returned or credited.

Note: If you deposit a cryptocurrency that is not listed on the deposit page or use a blockchain not listed on the page, it may result in permanent loss of the tokens.

2、Does Coin8 have a minimum deposit amount? 

You can find the minimum deposit amount for each cryptocurrency on the deposit page.

3、Where can I check my deposit history?

1）On the Coin8 web platform, go to the "Spot Account" and click "Funding REC" to view your deposit history.

2）On the Coin8 app, go to the "Spot Account" and click the "Spot funds records" icon in the top right corner to view your deposit history.

4、Is it safe to deposit and store cryptocurrency on Coin8? 

The platform is highly secure. To ensure a high level of asset security, Coin8 uses industry-leading multi-signature cold wallets to store all assets deposited by traders. At the individual account level, all withdrawal requests must pass through a strict withdrawal confirmation process.

Additionally, traders' deposited assets are fully separated from Coin8's operational budget, further enhancing reliability. Coin8 is committed to ensuring that users can withdraw funds immediately when needed. Only a small portion of tokens is stored in hot wallets, while the majority of assets remain securely stored in cold wallets, safeguarding users' assets. We always prioritize the security of funds as our top priority and will continue to ensure the highest level of asset protection.

5、Why hasn’t my deposit been credited? 

Your deposit may not have been credited for the following reasons: For more details, you can check the reasons for deposits not being credited.

Transaction has not yet been confirmed on the blockchain	Coin8 has different requirements for the number of blockchain confirmations needed before the funds are credited. You can find detailed explanations about the required number of confirmations for each blockchain in the "Notes" section of the deposit page.
Invalid or missing Tag/Memo provided during the deposit	The main reason why traders’ deposits fail to be credited in time is due to errors in entering the deposit Tag/Memo during the transfer. For cryptocurrencies that require a Tag/Memo (such as XRP, EOS, XYM, RUNE, etc.), each Coin8 account has a unique deposit wallet address for these currencies. Therefore, to ensure that funds are correctly credited to your account, traders must enter the correct Tag/Memo when depositing. For more details on how to retrieve or correct missed Tag/Memo deposit funds, please refer to the process for submitting a self-help form or asset tracking form.
Deposit via smart contracts	Currently, Coin8 does not support deposits via smart contracts. For other cryptocurrencies using smart contracts, please submit a support ticket for assistance.
Unsupported currency or blockchain used for deposit	Coin8 only supports deposits for currencies listed on the trader's "Assets" page via the associated standard blockchains. However, if a deposit was made with an unsupported currency or blockchain, please retrieve the TXID, currency type, amount, and blockchain connection information from your wallet or platform, and submit a support ticket to request the return of your funds. Note: Coin8 will make its best effort to recover your funds, but cannot guarantee 100% success in all cases. If Coin8 is unable to recover the funds, the trader may permanently lose the unsupported assets.

For more information, you can view: Reasons for Deposit Not Credited

6、I want to deposit, but the service for this token/blockchain is currently suspended. How can I check once the service resumes?

 You can now check on the deposit page to see if the deposit channel for a specific token/blockchain is open. If available, the deposit page will display a "Deposit Available" status.