How to Reset Google Authentication (GA) - APP

Some common situations where users need to reset Google Authentication (GA):

• Mobile device lost.
• Mobile device/Google verification app malfunction (inaccessible).
• Accidentally deleted Google verification app or account.

If users are unable to log in to their Coin8 account using Google Verification App, please follow the steps below:

Step 1:

Log in to your account. Be sure to remember your password.

Step 2:

Click the profile photo button in the upper left corner on the home page to enter the "Account" page.

Step 3:

Go to "Account" and click "Contact Customer Service".

Step 4:

Contact online customer service or submit a ticket to reset Google verification.

Step 5:

To ensure the security of the user's account, information is required to reset Google verification：

(1) ID card/international passport front and back

(2) Hold the ID card + handwritten note (the note needs to state: Coin8 UID/Registered email/Registered mobile phone number + Reset Google verification + Application date)

Step 6:

After providing the information, Coin8 will review your application within 24 hours.

IMPORTANT NOTE : Any withdrawals will be restricted within 24 hours of successfully changing a security item.